• Upon puppies’ arrival to Dubai airport they are picked up in time (in fact our staff is always there ahead of time as mentioned above) and are driven directly to Pets Habitat residence facility. The puppies are voluntarily kept under observation in a separate villa with plenty of playtime, as per our own internal company policy to ensure smooth transition into the new environment, acclimatisation to UAE weather and change of diet (as may be required). During this observation period puppies are closely monitored for appetite, bowel movement, body temperature and activity level in line with the breed. This information is recorded in puppy’s in-house health chart.
• As per our company policy, upon arrival in UAE all our puppies are medically checked once again by independently practising veterinary surgeon to ensure that puppies have no serious health issue overlooked by the vet in EU and that nothing has developed during still rather stressful time of the fight. Point-by-point vet report is available and provided with every puppy and kitten at our store. If any minor health concern is detected, whether due to travel, weather or diet change, puppy is given proper treatment and further time to recover / adjust to local conditions and the new food formulation.
• All puppies are washed during this time. Any pending booster vaccinations are completed if required. Within the following days we also take photos of available (not previously already reserved) puppies for our website, Instagram/Facebook.
• All our puppies (and kittens) are brought to the shop only upon vet’s complete satisfaction and reconfirmation of good health. As mentioned already, point-by-point vet health report accompanies every puppy and kitten sold at Pets Habitat, along with Italian/EU passport with vaccinations and anti-parasite treatments and pedigree whenever available.

At the shop

• Upon arrival to our store, the puppies are washed again and groomed by our groomer.
• Puppies are introduced to the play pens, where they remain in the company of other puppies. This helps the animals to socialise, avoid boredom of restricted spaces and demonstrate temperament: dominant or submissive, vocal or quiet, playful or laid back, outgoing or reserved, happy-go-lucky or assertive. We also believe in importance of meeting and observing our puppies (this is why we insist on having sofa at our store despite space limitations). Only with careful observation you may get a glimpse of the real character and possible future personality traits of individual puppy!
• When deemed necessary, some pets are separated if they are excessively bullied by others or when they dominate other puppies too much. We also separate our puppies during feeding times 3-4 times a day as per our meticulously followed regimen.
• Specific food formula and strictly measured quantity is fed to each puppy, depending on breed, age, nutritional and growth requirements. For example, in our shop you will never see Beagle or Cocker Spaniel being fed a diet meant for a Chihuahua, Pomeranian or Yorkie, you will never witness adult cat food formula being poured into the food dish for a kitten. We feed Royal Canin and/or other premium brands to all our pets for optimal and proper growth potential of each breed. We have been noticing that very few other pet stores pay attention to these seemingly minor factors, which end up being of paramount importance for your pet to remain healthy and grow optimally without digestive or development issues.
• All of us at Pets Habitat are happy to assist and suggest the best breed for you and your family based on your lifestyle in UAE. You are welcome to speak to any one of us in person at the store or through WhatsApp 050-4118085. We are happy to answer your questions, clear your doubts and advise on any aspect to do with pets keeping.

At the shop